Terms of return and exchange

The company carries out return and exchange of goods in accordance with the requirements of the legislation of Ukraine.

Terms of return - return is possible within 14 days after receipt (for goods of proper quality).

Return delivery services for goods of proper quality are paid exclusively by the buyer.

In accordance with the current legislation, you can return or exchange the goods of proper quality if:

  • the goods have not been used and have no traces of use by the consumer: scuffs, stains;
  • the product is fully completed and the factory packaging is intact;
  • all labels and factory markings are preserved;
  • the product retains its trade dress and consumer properties.

The exchange of goods is impossible if:

  • The goods have already been in use and have traces of use by the consumer.
  • Damaged or lost its consumer properties.
  • In an incomplete set.

In accordance with the Law “On Protection of Consumer Rights”, the company may refuse to exchange and return goods of proper quality if they belong to the categories specified in the current list of non-food goods of proper quality, not subject to return and exchange.

For consultations, please contact us at the phone numbers indicated in the contact information, by messengers or e-mail.